Electronic Statement FAQs

Electronic statements 

With the world going digital more and more every day, you might want to consider jumping on the electronic bandwagon. Here’s why: 

  • Electronic statements will save you time from digging through your files to find paper statements. They’ll all be stored in one place.
  • No more waiting by your mailbox for statements to arrive. You will have earlier access to your statements on any device each month. 
  • Lose the reading glasses. You can zoom in and out for easier reading.
  • We retain 7 years of statements for you, which frees up space in your home or office. 
  • You will be doing your part by going green and reducing our carbon footprint (sounds like reason enough to us!). 

Now for the tough love. Beginning August 1, 2021, a $5 fee will be charged each month for printing and mailing your paper statements. Sign up for electronic statements by July 31, 2021 to avoid this fee. (Heritage members will not be charged this fee). 

Switch to electronic statements today with our simple, step-by-step instructions.

Oh, and by the way, this page is being displayed with 100% digital pixels and absolutely no paper at all. 

Frequently asked questions: electronic versus paper statements

FAQs about the transition to electronic statements and the new fee for paper statements effective August 1, 2021.

 

It’s easy to switch to electronic statements.

  1. 1
    Log in to online banking
  2. 2
    Click Settings at the top of the page
  3. 3
    Select Change Statement Preferences
  4. 4
    Select Electronic and click Save
It depends on the type of printer you have. Most printers support printing only the pages you need.

Just to name a few:

  • They’re free.
  • eStatements are more secure than paper because they can’t be stolen from your mailbox, or read by nosy Aunt Martha when she comes to visit.
  • They are delivered roughly four times faster than paper statements each month. You’ll usually receive notification that your statement is available for reviewing no later than the 3rd of the month.
  • They’re in color (so they’re prettier than paper) and you can zoom in and out for easy reading.
  • You control the print button.
  • Want to view a cleared check? Just click on the teeny tiny picture beside the item on your statement. You can view both sides and print a copy if needed.
  • Not one tree will be cut down to generate electronic statements.
No, the fee will only be charged for statements that are actually printed and mailed.
The cost of printing and mailing paper statements has skyrocketed in the past few years. We’d rather spend that money on new branches for your convenience, or put it in your pocket in the form of better interest rates.
Give us a moment. We’re thinking…
We truly believe you will love electronic statements. However, if you want to return to paper statements and pay the fee, you simply use the same process to switch back.
You will not be charged for paper statements.
Absolutely.
We retain 7 years’ worth of statements for you. That’s nearly a ream of paper that you don’t have to file, store, and dig through to find the information you need.
Yes, and if you aren’t set up for online banking already, we can help you. Or, you can watch our tutorial video.
Never, if you switch to electronic statements by 5:00 p.m. on July 31, 2021. If you decide you’d prefer to pay for your statements, the fee will be charged on August 1, 2021 and each month thereafter when you receive a paper statement.

Switch to electronic statements

Take the four easy steps below or follow along with our how-to document that includes helpful screenshots.

 
  1. 1
    Log in to online banking
  2. 2
    Click Settings at the top of the page
  3. 3
    Select Change Statement Preferences
  4. 4
    Select Electronic and click Save
How to Switch from Paper to Electronic Statements
Learn How
How to View Electronic Statements
Learn How